CII Certificate in Insurance - Insurance Claims Handling Process (IF4) 2025 – 400 Free Practice Questions to Pass the Exam

Interviews and site visits are critical methods in the investigation of claims as they provide firsthand insight into the circumstances surrounding the claim. Conducting interviews allows claims adjusters to gather detailed accounts from involved parties, such as the claimant, witnesses, or experts, which helps to clarify the events leading to the claim. This direct interaction can uncover nuances that might not be captured through other means, enhancing the overall understanding of what occurred.

Site visits complement this by allowing investigators to see the location of the incident, assess physical evidence, and gather additional context. This firsthand observation can be crucial in validating claims, as it provides an opportunity to examine the conditions and any potential contributing factors that might not be evident in written reports or documentation.

This combination of personal engagement through interviews and direct observation through site visits is fundamental in creating a well-rounded investigation, ensuring that claims are handled with due diligence and accuracy.